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Frequently Asked Questions
What is your warranty policy?
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it for a repair, replacement, or refund. Our products are fully warranted against defects in materials and workmanship. Damage due to wear and tear will be repaired at a reasonable charge.
When will my order ship?
We aim to get all shipments out of our facility within two business days, however, FedEx and USPS shipments are delayed due to COVID-19. Your order may arrive later than expected, but we assure you that your order will arrive! Thanks for your patience. You can track your order here.
How much does shipping cost?
Shipping is very important and we do our best to keep the price down for you. Our tarps are heavy and we provide our discounted rates from our partner carrier - FEDEX. (We don't ship to PO boxes).
Once you add the products to your cart, you will be given an option to put in your state and zip code to get a real-time shipping rate. Our rates are based on the total weight of the order.
Can I cancel my order?
If you placed your order less than 1 hour ago and it has not shipped, please email email@example.com or give us a call to cancel. After that, we are unable to cancel orders.
Do you offer discounts on bulk orders?
What can your tarps be used for?
They are extremely durable and flexible, making them a great affordable resource for home improvement, DIY projects, lining ponds, etc. Common uses include:
Snow Mobile Covers
Hockey Rink Liners
Baseball Field Covers
Paint Drop Cloths
Do the tarps have grommets?
All our pre-cut tarps come with grommets every 18”. The grommets are 1” in diameter.
What are your tarps made of?
All of our tarps are a three layer material. Both exterior sides have a PVC coating and the middle layer is a high-tenacity polyester yarn. Our tarps are heavier and more durable than a traditional blue or silver tarp, and ours are also UV resistant and pliable.
Are your tarps UV Protected?
Yes, all of our tarps are coated with a UV protective layer. This layer helps to extend material life by protecting the vinyl from UV rays. UV rays are one of the major causes of material deterioration in outdoor use.
What sizes do you carry?
We offer a wide range of sizes that are pre-cut and packaged.
Do you offer custom sizing?
At this time we do not offer custom sizes. Sign up for our email list to be notified of any new sizes and colors.
Do you offer any 'buy now, pay later' options?
Yes! We are proud to offer Afterpay as a payment option.
Afterpay is a service that allows customers the ability to make purchases now and pay for them in four interest-free installments made every two weeks. You’ll pay your first installment at the time of purchase, and the remainder over time. You can learn more about how to use Afterpay to purchase tarps here.
How long will it take to receive my order?
If you live in the contiguous U.S., your order will reach you in around 2-5 days depending on the size of your order and where you are based. Please allow 1-2 days for order processing. You can track your order here.
Where do you ship to?
We offer shipping anywhere in the continental US.
At this time, we do not ship to Alaska, Hawaii, or internationally.
What is your return policy?
We stand behind our product but we understand that sometimes we change our minds. If you’d like to inquire about a return, please email us at firstname.lastname@example.org with the title “Return” and we’ll help you get started in that process.